Order Info, Returns and Exchanges

Order Info, Exchanges and Refunds

Shipping

Shipping rates are based on Canada and the continental US. Shipping charges outside of the continental US may vary. After an order has been shipped, it normally takes between 3 and 7 business days to arrive (depending upon location within Canada and the continental US).

All shipping is handled via Canada Post for most Canadian orders and USPS, FedEx for most order from USA. The actual service used is dependent on the best possible price for convenient shipping service to the customer's shipping address. If you have any special shipping instructions, please include them in the "order notes" or send us an email. For your added convenience we use a LOW COST flat shipping rate (based upon your order total) with FREE HANDLING and NO ADDITIONAL CHARGES. Items are shipped directly from our warehouse.

*IMPORTANT: We ship Mon - Friday and want you to receive your order as quickly and efficiently as possible. We have daily pick up by each of the respective shipping companies (Canada Post, United States Postal Service, FedEx, etc.). We process orders as quickly as possible, however once a order has been picked from our warehouse by the respective shipping company, we address all inquiries regarding shipping to the service responsible for delivery.

Expedited Shipping - 3 Day, 2 Day and Overnight.
Express 3 day, 2 day and overnight orders must be placed with us before 10:00AM, if an Expedited order is received after 10:00AM it will ship the following day (please note: FedEx picks up daily but only Monday to Friday, there is no weekend pick-up). Although we make every attempt to keep all of our products in stock, due to unforeseen circumstances or delays in shipments it is possible that we are out of stock on certain items from time to time. You will be contacted if there are any delays on any product.

Return Shipping address in Canada

DogSport Gear - Returns
5735 203a Street

Langley, BC, V3A1W7
Phone: 888 856 2076

Return Shipping Address in USA

DogSport Gear - Returns
1126 East Badger RD
Lynden WA.
98264
Phone: 888 856 2076

Order Information:

You may use our secure online shopping cart 'Add To Cart' or call us at the phone number listed below if you wish to speak to us directly about your order. Fax 1-888-492-4719 Toll Free 1-888-856-2076 Click on the link Order Form to print the order form. You can either fax it to the number above or scan the form and e-mail it to [email protected]

You can also call us directly at the phone number listed above, and we'd be happy to take your order. Allow us to contact you by e-mail, fax or phone to finalize your order and total.

Payment Methods: Certified Check, Visa, Master Card, Discover, American Express, PayPal and Money Orders

Returns and Exchanges

PRICE, QUALITY, SERVICE

Your complete shopping satisfaction is our number one priority. If there is a problem with your order, please contact us as soon as possible: Sales Department Returns If you are not satisfied with your purchase, please contact us via email immediately. Each return is dealt with on a case by case basis. Upon approval, you may return it within 30 days of your original purchase date and we will refund your original purchase price. All items must be in new condition. We cannot issue a credit for items that have been used and/or damaged (unless due to a manufacturing defect).

We do not refund outgoing shipping or pay for return shipping. We recommend you insure your package.

We DO NOT charge a re-stocking fee on returns or exchanges.

Exchanges Wrong size or not what you expected? No problem. Please contact us via email or through our toll free phone 888 856 2076 immediately so we can make it right.

Upon approval, you may exchange any item(s) within 30 days of the original purchase date. All items must be new condition.

We cannot exchange any item(s) if the item has been used and/or damaged (unless due to a manufacturing defect).

If you have any questions about whether you should exchange an item, please contact us before shipping it to us. We do not refund outgoing shipping or pay for return shipping. We recommend you insure your package. (please contact us before exchanging an item)

Thank you, DogSport Gear Canada

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