Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to return an item to us. We do not charge a restocking fee on items returned to us in new condition within 30 days.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Items should be returned to us at:
DogSport Gear Returns
5735 203a Street
Langley, BC, V3A1W7
Please make sure to include a copy of the original packing slip, or a note containing your order number, name and contact information. Please indicate on the packing slip or note that you are returning the items for a refund.
If you have any questions about return policies or the condition of your item, you can always contact us before returning the item at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note we are unable to offer warranty or replacement for item that have been chewed or otherwise damaged by dog teeth.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
When we receive your returned items in our facility, we will inspect them for any signs of damage. If an item is unsellable or otherwise in a condition we cannot accept for a return, we will contact you to make further arrangements. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.